Ensure customer satisfaction and provide professional customer support.Consults with Supervisor or Team Lead on complex and unusual problems.Uses provided resources/company websites to navigate customer's concerns.Process orders for new and existing customers, collecting necessary information for insurance billing collect payment as needed.
Navigate multiple computer programs throughout the workday.Ability to handle high call volumes day to day.Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies.The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. Ability to achieve daily call center metrics.Capacity to navigate stressful situations with ease.Keen attention to detail, especially documenting for proper information.Communication and active listening skills.Familiarity with call-center phone systems preferred.Prior computer experience using Microsoft Office systems required.High school diploma, GED or equivalent, or equivalent work experience, preferred.Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. What Customer Operations Support contributes to Cardinal Health
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